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Staying safe in the first place is much easier than ever having to recover your account. Its important that the Contact email address be an email address that you can access. In the example above, you can have a password reset link sent. In all cases, these steps are necessary to prove that you are the legitimate account holder and not someone just trying to hack into the account.
screen. Youll then be presented with a fairly lengthy form to fill in: Fill in as much as you can.
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Alternatively, you can locate your name on the screen and click. Click this to access your account settings. The more information that you can provide, the better your chances of recovering your account. Once youve submitted the form, Microsoft will examine the information that youve provided and compare it to the account information.
Please contact the MSN Customer Support team at and the support team works 247. It is case sensitive and should be at least 6 characters long. Passwords have always been a hot topic here on Ask Leo.
If youve set up secret questions (like Mothers maiden name in the example above answer that. If none of the options listed work for you, then the item that appears below them applies: I cant use any of these options. Heres the approach to take when youve lost your password.
If this question (or a similar one) is answered twice in this section, please click here to let us know. Community Q A, search, add New Question, unanswered Questions. Click on the Messenger tab, then click on "Hi, your name " when it appears. Old password, any billing information thats been associated with the account, information about emails that youve sent recently, even the folders that you may have created in your account are all items that help prove to Microsoft that you are the legitimate account holder. Click the box next to "Make my password expire every 72 days" if you'd like an automatic prompt to change your password.